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    • Should you require information or help, the best way to contact us is via our Client Relations Service on +61 18 0032 9131 from Monday to Sunday,10:30 AM -10:00 PM where one of our ambassadors will be happy to assist you.

      Alternatively, please use this contact form and we shall endeavour to reply to you as soon as possible. 

    • To become a Roger Dubuis Insider, you may subscribe to our newsletter at the bottom of the page.

    • To unsubscribe from our newsletter, you may use one of the following options: 

      - Click on the unsubscribe link at the bottom of the newsletter that you receive

      - Contact us using the means of your choice by consulting the get in touch page of our website 

      Please note that there may be a delay before your request is taken into account. You may continue to receive our newsletters during the 48 hours following your unsubscription.

    • We encourage you to apply if you are enthusiastic about the Maison ROGER DUBUIS and its legacy.

      You can find out about the positions available on the Careers page of our website or on our LinkedIn page.

      You may create an applicant profile by answering a few questions, and you may also subscribe to an alert corresponding with your search criteria to stay informed as soon as a suitable position is available. 

    • Our designs are available for sale at our boutiques and the boutiques of our authorized retailer network. You may consult the full list complete with opening hours, product selection and contact information using the Find a Boutique feature of our website. 

      ROGER DUBUIS designs are also available for sale online or by telephone with our Customer Relations Department. Feel free to Contact us.

    • The authentication of your Roger Dubuis can be done at our Manufacture only by one of our Master Watchmaker. To know the price of this service, kindly visit your closest authorized retailer or Boutique by clicking [here].

    • We recommend a complete service on a regular basis. For further detail, kindly consult the "care advice" section of our website by clicking [here] or contact the Concierge Service.

    • You can find information about its functions or how to make small adjustments in the Care & Maintenance section.

    • To purchase a new strap or bracelet, or to have your strap or bracelet exchanged or cleaned, we invite you to visit your nearest authorized retailer or Boutique.

    • Your caliber type is engraved on the movement visible at the back of your timepiece. Its structure always starts with RD (e.g: RD820SQ; RD103; RD505SQ; RD821; ...)

    • Roger Dubuis timepieces carry a 2 year guarantee from the date of purchase. By registering on our Website for our guarantee extension, you can benefit from 12 additional months. To consult the guarantee page, please click [here].

    • All timepieces repaired in our Roger Dubuis autorized network beneficiate from a 12 months repair guarantee on the performed service. By registering on our Website for our guarantee extension, you can benefit from 12 additional months. To consult the guarantee page, please click [here].

    • Your timepiece is a high-precision instrument and the greatest care has been taken in its design and production. Composed of numerous components, oils, and lubricants, it deserves the greatest attention to ensure that it continues to work perfectly for many years to come.

    • To know about service process, kindly consult the "services & prices" section of our website by clicking [here].

    • To know recommended public price in CHF, VAT include, kindly consult the "services & prices" section of our website by clicking [here].

    • As each service request is considered independently, you will be informed of the estimated repair time once your creation has been physically examined. As a reference, a complete service usualy takes around 8 weeks.

    • To have your creation serviced, kindly visit your closest authorized retailer or Boutique by clicking [here], or contact the Concierge service.

    • Yes, the polishing is included in the price of our Complete Service. To have the case or bracelet of your timepiece polished independently, we invite you to visit your closest authorized retailer or Boutique. To find your nearest Boutique, please click [here].

    • Yes, you can personalize your timepiece by engraving either a name, phrase drawing or date. It is subject to your creation technical constraints and space available. We invite you to visit your closest authorized retailer or Boutique. To find your nearest Boutique, please click [here].

    • ROGER DUBUIS offers a wide range of designs available for telephone orders. You may easily determine whether a design is available for order by telephone if the “Call to purchase” button appears. Simply contact our Customer Relations Department or our boutique.

       

      You may also call for recommendations or inquiries about your selections at (+61)-1800-329-131, from Monday to Sunday, 9 AM -7 PM.

    • Please call the Customer Relations Department at (+61)-1800-329-131, from Monday to Sunday, 9 AM - 7 PM or visit the Boutique nearest you (consult our list of boutiques).

    • For any information, you may contact our Customer Relations Department at (+61)-1800-329-131, from Monday to Sunday, 9 AM - 7 PM.

    • No, only a selection of our designs is available for direct telephone order.

      You can identify these designs because the “Call to purchase” button appears on the product sheet. An ambassador will confirm the availability of the design.

    • Please contact our Customer Relations Department at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM, or a boutique which will be delighted to assist you in your purchase.

    • Depending on the model, you may request a different model from the original one included with the watch.

      Please contact our Customer Relations Department at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM or our boutique for further information.

    • The metal straps of watches may be adjusted to your size.

      Please contact us at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM or our boutique for further information.

    • Please contact our Customer Relations Department at 1800-329-131, from Monday to Sunday,9 AM - 7 PM or our boutique for further information.

    • Yes, ROGER DUBUIS enables you to modify or cancel your order until it is shipped.

      If you would like to modify or cancel your order, please contact our Customer Relations Department at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM or our boutique for further information.

    • Each order placed online or by telephone is packaged with care in a ROGER DUBUIS case.

    • ROGER DUBUIS accepts the following payment methods for orders by phone:

      - Credit and bank cards: Visa, MasterCard, Amex, JCB, China Union Pay

      - Bank wire transfer 

    • Yes, ROGER DUBUIS is committed to protecting your payment data. Each transaction is protected by advanced encryption technologies so you may rest assured.

      For more information about how we protect your personal data, please refer to our Confidentiality Policy.

    • The acceptable currency depends on the country where your online purchase will be delivered.

      Please note that in Europe, we only deliver within the European Union and United Kingdom.

    • No, orders must be fully paid using a single payment method.

    • Your card will be debited when your order is shipped.

      Please note that if you have chosen bank transfer as a payment method, ROGER DUBUIS will take an additional 7 days to process your order. Following this period, your order will automatically be cancelled if it has not been settled.

    • Yes, an electronic invoice in .pdf form will automatically be sent by email once the order is placed. 

      You will also have the possibility to request a paper invoice when confirming your order.

    • We will use the quickest delivery option available to us. Since our designs are available in very limited quantities, the delivery time may vary depending on the country where the piece is in stock.

    • We do not charge delivery fees. ROGER DUBUIS delivery is always complimentary.

    • For a purchase in Australia we only deliver in Australia.

    • Delivery is performed by our secured partner.

    • Sorry, we cannot deliver to post office boxes.

    • Yes, your order may be collected at one of our boutiques.

    • You will receive your shipment within 2 to 12 days. The delay may vary according to the type of order and the availability of the design.

    • Yes, the tracking number will be sent in an email informing you of the delivery.

      You may contact our Customer Relations Department at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM or our boutique for further information.

    • Yes, your shipment is insured by our transporter, and a signature will be requested upon its reception.  

    • Yes, within 30 days from the date of reception of your order. 

      You may exchange or return any design purchased online or by telephone, as long as you have not removed the protective film and have not worn the design, and as long is the product is in perfect condition.

    • If you would like to return or exchange a design within the authorised 30-day period, please contact our Customer Relations Department at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM for further information. They will coordinate the return or exchange procedure with you.

    • It is a number that authorises you to return or exchange your design. It will be sent by email when you submit a request for a return. Please contact our Customer Relations Department at 1800-329-131, from Monday to Sunday,9 AM - 7 PM.

    • Yes, the return fees are paid for by ROGER DUBUIS when the shipment is made with our authorized partner.

    • You will be reimbursed within 14 days from the date of reception of your return, if the returned design passes our quality control as stipulated in our Sales Conditions. The reimbursement will be made to the same card or the same account as the one used for the purchase.

    • Feel free to contact our Customer Relations Department at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM.

    • The designs that are returned to us are subject to a strict quality control. If the design that you return to us does not meet our criteria, ROGER DUBUIS will send the design back to our address at your expense, as stipulated in our Sales Conditions.

    • Our Customer Relations Department can create an account for you over the telephone at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM.

      An email confirmation will be sent to you following your registration.

    • No, it is not necessary to have a ROGER DUBUIS account to place an order online: you may order as a guest.

      Please note that you will not be able to track your online order if you order as a guest.

      However, at all times, our Customer Relations Department can assist you in tracking your order at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM.

    • Contact our Customer Relations Department at 1800-329-131, from Monday to Sunday, 9 AM - 7 PM or go to our online e-boutique, in your Roger Dubuis customer account.

      You may update your personal information and your subscription to the newsletter. 

    • Simply access the Reset My Password form on our website. 

      You will then receive an email with a link to follow to reset your password.

      If you need assistance, please contact our Customer Service Department who will be happy to help you.

    • All the data and payment information submitted through our online E-Boutique will be securely stored thanks to SSL encryption. 

      For further information concerning the use of your data, please consult our [Privacy Protection Policy].