Roger Dubuis Pick Up service

If you wish to receive a pre-paid shipping kit, please digitally fill out a Service Request form available from the list below and send it by email to our Roger Dubuis Concierge at concierge.usa@rogerdubuis.com

Only genuine Roger Dubuis creations with a maximum manufacturer’s retail sale price of 100,000.00 USD are eligible for this service.

For the full terms & conditions, please consult our Conditions of Service.

Once you have received your service shipping kit:

• Kindly take clear photographs of your timepiece (front and back case) for your records
• Securely package your creation using our shipping kit and following the instructions
• Enclose a signed copy of the completed Service Request form

Should your creation still be within the original or extended International Limited Warranty period, please ensure to include a copy of your completed warranty card.

Send your package by scheduling a complimentary collection with our DHL courier, or drop it off at a local DHL Service Point.

Once received at our workshop, your creation will undergo a thorough diagnosis to determine the service(s) required to restore the optimal functional condition.

You will receive a cost estimate by email outlining the necessary works, and possibly suggestion(s) for optional interventions recommended for aesthetical reasons.

Your approval of the Cost Estimate will be required for the service to proceed (unless your service is covered under warranty, in which case it will go straight into repair).

The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. In the event that you refuse the Cost Estimate, we will not perform any service and will return your creation to you in the condition it was received.

Once the service and final quality controls are completed you will receive an email inviting you to proceed with the payment by bank transfer (unless the service fees are covered by warranty).

For Italy: Payment will be requested upon delivery (cash on delivery).

Following receipt of payment, your creation will be securely shipped to your return delivery address. DHL will contact you to confirm the shipping details.

For Italy: Payment of the intervention will take place at the time of delivery (cash on delivery).